How to Use the Booking System

Complete Guide to Building Your Hotel on the Samothraki Booking Platform.

Create an account

Go to https://booking.samothraki.com

On the top right click the Sign in button

Enter your email and click Create Account

Your Personal Details

Fill in the following fields and click Register

My Account

On the My Account page, you can edit your personal details. To change your password, go to the Personal Information section

Register Your Hotel

Click the Register Your Hotel button

Open a New Account to Promote Your Hotel

Select Language: Change the language to update your hotel’s information in multiple languages

Default Language: This is the primary language for your hotel’s profile

Hotel Name: Enter the hotel’s name (in both Greek and English)

First Name / Last Name / Email: Already stored from your user account

Phone Number: Enter the hotel’s contact number

Fax: If applicable

Once you click Register, the following message will appear:

"Your request has been submitted to the administrator. Please wait for approval."

Account Activation

Once your account is activated, you will receive a confirmation email. This means you became a seller and that the admin approves your (seller) request.

The seller can then manage their property on the marketplace using the various tabs of the marketplace available in their accounts section.

Add your payment mode

Click the paymant mode button to connect your PayPal account. We use PayPal for check and everything around banking.

To create a PayPal Business or Personal account, navigate to PayPal.com, click "Sign Up," choose "Business Account," if you are a business, enter your business email, and follow the prompts to provide business (if you are a business) and personal information.

Register your PayPal email account

Dashboard

On the marketplace dashboard, the seller can view the daily activity of his hotel including check-ins, check-outs, new bookings, stayovers, cancelled bookings, and guests.

It also displays the stats for the hotel through which the seller can analyze the performance of his properties.

The seller can change the view mode of the dashboard as per the current or previous day, month year. Moreover, they can also filter the data that is displayed on the dashboard using the mini calendar.

Data On Dashboard

The dashboard displays the following hotel parameters:

Operations Today
Occupancy
Length of Stay
Stats Graph: It includes data on sales, orders, average order value, and net profit.
Availability
Performance
Days of week
Room Nights
Sales:It can toggle with “Recent Booking” and “Best Selling”

Booking Calendar

On the booking calendar tab, sellers have the option to view the occupancy status of selected room types of a particular hotel for a duration.

Edit Profile

In this section, Sellers can add and update their profile information that is displayed to the admin through this ‘Edit Profile’ tab.

Hotels

Using this hotels tab, the sellers can add and manage hotels in the marketplace.

To add a new hotel, the seller will click on add hotel and then fill in various fields on the hotel page.

Information Section

In this Section Seller provides basic details of the hotel.

SEO

In this Section,Seller can add SEO details that helps hotel online visibility and make it easier for people to find your hotel on search engines.

Images

In this section, sellers can add hotel images after saving the hotel information.

Restrictions

In this section, the seller can set the preparation time and maximum booking date restriction for the hotel.

Features

In the next tab, the seller can select hotel features.

Refund Policies

In this section, the seller can enable and select the refund policies for the hotel.

Once the hotel is created by sellers the request is sent to Admin. Then, the admin can approve or disapprove the hotel from the back end.

Room Types

Using the room types tab, the seller can add and update the room types of the hotel.
When the seller hotel is live on the QloApps marketplace, they can start adding room types to it.

To add a new room type the seller will Go to the ‘Room Types’ tab -> Click on the ‘Add Room Type’ button.

Once the seller clicks on Add new room type, a form will appear and the seller needs to fill in all the room type-related information in various sections and save it.

Information

In this section, the seller will add the basic details of the room type and assign the room type to a particular hotel.

Images

The seller can upload room-type images in the Images section.

Price

The Price section allows Sellers to set the base price, tax rate, advance payment, specific price and pricing rules of the room type.

Base Price

In the base price section, the seller will add the base price and the cost price of the room type.

He can also set the tax rule that applies to the cost of room type using the tax rule option.

Using the advance payment option the seller can enable and manage the advance payment option for the room type.

Specific Price

You can set the specific price of the room type using this section.

Advanced Price Rule

Sellers can view all the created advanced price rules for the room type in this section.

To create a new price rule, the seller has to click on the add pricing rule and fill in all the information about the rule.

Rooms

After setting the prices seller can add the inventory for the room type from the room’s section.

Occupancy

In this section, the seller can set the base occupancy and the maximum occupancy of the room type.

Features

In the Features section, the seller can select and add features for the room type.

After clicking on Add Features, the seller can choose and add the features from a list of available features in the room type.

SEO

The seller can add a meta title, meta description and friendly URL for room type.

Additional Facilities

The seller can assign the additional facilities to the room type through this section.

Orders

The seller can view the order details and payment details from the order page and payment/transactions page of the orders tab.

Once orders are created, the seller can see total earnings, admin commission, admin tax, total orders, and seller’s earnings.

They can also view the amount received and the amount due to be paid by the admin.

Order Page

On the Order page, the seller can view the total earnings, admin commission, seller earnings, earnings received, seller due amount, and total orders.

The list of all orders is displayed in this section. The seller can view the order details for each order by clicking the ‘view’ button for particular orders.

Seller Order Details Page

This is the order detail page for the sellers. On this page, sellers can view customer details and order details, and change the room status and booked rooms status.

Sellers can also edit and delete booked rooms from this page.

Seller Order Edit

Sellers can change and update the details of booked rooms using the edit option.

When the seller clicks the edit button, a pop-up box will appear. They can then modify booking details like duration, occupancy, price, and additional facilities.

Room Reallocation And Deletion

Sellers can easily reallocate or swap rooms or delete them in the booking using the reallocate room option and delete option that is present in the drop-down of the edit button.

Once the seller clicks on the “reallocate room” option, a pop-up dialogue box will open using which the seller can reallocate or swap rooms.

Adding Rooms In Order

Sellers can also add any number of rooms to order by clicking on the “add rooms in order” option.

Once the seller clicks on the ” Add rooms in order” button, a pop-up will appear on the screen in which the seller will add the details of the new booking.

After entering the details including the room type, occupancy, booking duration, and price, the seller will click on “add” to add a new room to the existing booking.

Additional Facilities

The seller can add and manage the various additional facilities provided by him through the additional facilities tab.

To create a new additional facility, the seller will first click on the ” add new facility” button.

Then add all the details about the additional facility such as name, price, tax rule, and price calculation method. This is how sellers can create new additional facilities.

After the seller has created the additional facility, it will go to admin for approval after which the seller can assign them to particular room types for booking.

If the admin has enabled the auto approval of the additional facilities.

Then the additional facility created by the seller will get approved automatically and the seller can add these facilities to a particular room type for booking.

Refunds

The seller can manage all the refund requests and refund rules through the refunds tab.

Refund Requests

In this section, the seller can view all the refund requests received by his guests. Through this section, he can manage his refund requests and provide his guests with partial or full refunds.

The seller can view the details of the refund by clicking on the view button. Once the seller clicks on the view button, a new page displays the customer and booking details.

Through the various options present on this page, the seller can easily update the refund status and process the refund request of the guests.

Refund Rules

The seller can view and add new refund rules from this section.

The seller can create a new refund rule by clicking on the ” Add new rule” Button.

Then the seller will add the necessary details of the refund rule and once the admin approves the created refund rule, the seller can apply the rule to his hotels.